ServiceNow Training Overview

ServiceNow Online Training

Become a part of digital transformation by joining CourseDrill’s ServiceNow training. Our ServiceNow certified trainer will help you master all the fundamental concepts of this popular tool. In this ServiceNow course, you will gain in-depth knowledge of the concepts like IT configuration, data management,  user administration, application processing, service administration, etc. During this course, you will be working on two real-time projects and prepared for clearing the ServiceNow certifications like Certified Systems Administrator (CSA), Certified Implementation Specialist (CIS) and Certified Application Developer (CAD). Learn ServiceNow from the experienced mentors by joining CourseDrill’s ServiceNow certification course.

Why Should You Learn ServiceNow?​

Why CourseDrill?

CourseDrill is a leading online ServiceNow training providers with world-class industry experts as it’s trainers. We have been the first choice for many ServiceNow aspirants over the past 5 years and till today we have successfully trained 4000+ aspirants on this ITSM tool across the globe. Our unique features like ServiceNow certified trainers, cutting-edge course curriculum design, applied learning, placement assistance, world-class support system, etc, have made us the best ServiceNow training online providers in the market.

ServiceNow Training Details:

CourseDrill offers you a comprehensive job oriented ServiceNow Certification course with an aim to equip you with industry demanded ITSM skills. In this training ServiceNow , you will gain an overall knowledge of the ITSM areas such as ITIL, basics of administration, system administration, scripting, coding, integrations, workflows, SLA & SDL, content management, configuration management, and much more.

In spite of delivering you the best ServiceNow online training, you will also get many other extra learning resources which include, advanced material for ServiceNow interview questions, free recorded ServiceNow training videos, resume preparation, ServiceNow training material, and also access to the valuable ServiceNow tutorials.

In this ServiceNow certification training you will gain in-depth knowledge of the below areas:

    • Fundamentals of ITSM
    • Servicenow platform basics
    • ServiceNow admin operations
    • Creation of tables, modules, fields, and views
    • Customization of home pages, form layouts, and list layouts
    • Configuration of service level agreements (SLAs) 
    • Controlling access to users, roles, and groups.
    • Learn to work with business rules, UI actions
    • Manage user interface (UI) policies, data policies
    • Scripting tasks
    • Applications menus and modules configuration
    • Creation of Blocks
    • Workflows Creation

This ServiceNow e-learning course is suitable for those who work with cloud and professionals who are aspiring to start their career on ServiceNow Platform

There are no mandate skills required to learn ServiceNow training. To learn ServiceNow Scripting you need to have knowledge of programming languages.

Yes, we offer customized ServiceNow corporate training to cater to the unique learning needs of your organization and help you in transforming the workforce with the latest ITSM skills. Our certified trainers will design and deliver course content that fits your unique learning needs.

Quality never comes cheap! This is a universal fact, but with an aim to deliver high-quality ServiceNow end-user training, we offer this course at a very affordable cost. You can get ServiceNow training cost details by calling or doing Whatsapp at +91-93473 84580 or write to us at

ServiceNow is a software platform specially designed to meet the enterprise IT support management (ITSM) needs.  It streamlines workflows and helps in automating IT business management. ServiceNow allows organizations to achieve maximum efficiency by providing clear information about the tasks that need to be addressed by the technical team. Within no time, ServiceNow has become the number one tool in the ITSM segment and has acquired huge popularity with its unmatched capabilities.

ServiceNow Course Content:

With an aim to deliver the best in class and industry-oriented training to the learners, we follow experts designed ServiceNow course content. All these ServiceNow modules are designed to match the real-world industry needs. Following are the ServiceNow training modules we are going to cover during this ServiceNow online training.

Learning Objective : This module has been designed to help you get an overview of the IT infrastructure library and set of best practices for IT service management.


    • Overview of IT Service Management 
    • Introduction to Incident Management 
    • Service Request Management 
    • SLA’ and OLA’s 
    • Database Configuration and Management 
    • Problem and Change Management  

Learning Outcome: After finishing this chapter you will gain a complete overview of ITIL and various concepts associated with.

Learning Objective: ServiceNow is a popular ITSM tool that processes customer requests. It helps the organizations to handle multiple tasks such as incidents, problems, changes and other services to make the service management more effective.  This chapter will help you gain an overview of the ServiceNow tool.

Topics :

    • Introduction to Servicenow tool 
    • Various releases
    • Competitors of ServiceNow 
    • User Licences 
    • Community Support

Learning Outcome: Upon the completion of this ServiceNow module you will gain knowledge of the basics of the ServiceNow tool, its history, License process, other ITSM tools available in the market etc. 

Learning Objective: This chapter deals with the concepts to meet the organization’s needs and process to customize the ServiceNow tool to meet the ever-changing needs of the business. 

Topics :

    • Customization of home pages 
    • The process to add users to group 
    • List layouts and Form Layouts 
    • Giving Access to users
    • Creating tables, tickets and module groups 
    • Raising requests using Tickets 
    • Overview of Application and Modules 
    • Creating SLA’s 
    • Performance Metrics 

Learning Outcome: Upon finishing this Module in ServiceNow training online you will learn basic things such as customization of home pages, groups creation, granting access, raising  Requests, etc.

Learning Objective: This module has been designed to provide complete knowledge about system administration in ServiceNow and various concepts associated with it.

Topics :

    • Configuration of major tasks 
    • Adding users, groups and roles
    • Understanding various policies such as UI, data, business rules and client scripts
    • Configuration Management Database (CMDB)
    • Data management using tables
    • The process to import and update sets 
    • Work with two key process applications: ServiceNow Service Catalog and Knowledge Base 
    • Configuration for alerts and notifications 
    • Creating workflow activities and approvals 
    • Data security access and control system access  
    • Creation of baseline performance metrics 
    • Social IT elements Integration and best practices being followed 
    • configure service level agreements (SLAs), Run reports, customization and instant branding.

Learning Outcome: Upon the completion of this chapter you will learn to create a streamlined administration process in ServiceNow and the best practices to be followed in system administration.

Learning Objective: In ServiceNow, Advanced administration is very essential to make sure that the major areas like application data management, integrations, reporting, maintenance and platform optimization etc. This chapter has been designed to provide complete knowledge about advanced administration in ServiceNow. 

Topics : 

    • Notifications and UI policies on the ServiceNow platform 
    • Calculations and List controls 
    • Overrides Data Policies and Dictionary Entries 
    • The process to export data in ServiceNow 
    • Scheduling Jobs 
    • Classwork in an update and its role
    • Understanding how data access is controlled in ServiceNow 
    • Basics of reference qualifiers and how they help in right data to right users at the right time
    • API REST integration on the ServiceNow platform 
    • Create a Record Producer
    • Various data paths available in ServiceNow 
    • Performance best practises 
    • Security controls related to reporting 
    • The system controls to send the right data to the right users
    • Understanding how records are generated from workflows

Learning Outcome: By the completion of this module you will learn the procedure to perform various tasks on the ServiceNow platform using Advanced system administration.

Module Objective: ServiceNow platform supports a single data model to build and distribute the business information to the users whenever they need it. On the ServiceNow platform, one can generate customized, eye-catching, easy to understand reports within a short span of time. This chapter will cover all the concepts required to build effective business reports.  


    • Bar Charts
    • List Reports
    • Pie Charts
    • Scheduling Reports
    • Pivot Tables
    • Role of Scripting in reporting 
    • Reports Scheduling 
    • Making Gauges

Learning outcome: By the completion of this chapter, you will become an expert in creating reports on ServiceNow platforms that are effective and easy to understand.

Learning Objective: In ServiceNow, we use scripting to extend the capabilities of the ServiceNow platform and to transform this ITSM tool to match the organizational requirements. This chapter will make you understand the various scripting types, and techniques to use in scripting.  


    • Business Rules
    • UI Actions
    • Client Scripts
    • Jelly Scripting
    • Learning when to use Scripting 
    • The process to configure a ServiceNow instance for Scripting 
    • Server-side scripting 
    • GlideRecord
    • Scheduled Jobs
    • GlideSystem
    • Workflow Scripts
    • Event Management
    • Scheduled Jobs
    • Designing and developing best Scripting policies. 

Learning Outcome: Upon the completion of this module you will have gained all the knowledge of scripting and its concepts.

Learning Objective: In ServiceNow, cloning is typically used for copying a production function instance to a pre-production instance to test changes.  This chapter deals with cloning as well as upgrading concepts in it. 


    • Introduction to Cloning 
    • Paths to Implement Cloning
    • The process to upgrade the instance for new Release 

Learning Outcome: Upon the completion of this chapter you will have gained a complete understanding of Cloning and its role on the ServiceNow platform. 

Learning Objective: Integrations have become an internal part of today’s modern organizations. ServiceNow platform supports integrations with different types of third party applications and some of the common integrations are with problem management, CMBD, Incident Management, change management, Single-user administration, etc. This chapter will make you understand each integration concept. 

Topics : 

    • Direct Web Services
    • Scripted Web Services
    • Transform Map Web Services
    • Event Registry
    • Email Integration
    • Creating and Triggering Events

Learning Outcome: Upon the completion of this module you will understand the integration concept and gain hands-on experience in creating various Integrations.

Learning Objective: This chapter will help you master various types of configurations needed in the ServiceNow platform. 

Topics : 

    • Classes in CMDB
    • Mapping Configuration 
    • Relating configuration Items

Learning Outcome: Upon the completion of this chapter you will gain knowledge to handle all types of configurations on the ServiceNow platform.

Learning Objective: It is a ServiceNow application using which one can create custom interfaces for the ServiceNow applications and ServiceNow platform. This module covers various concepts of ServiceNow CMS. 

Topics : 

    • Introduction to Content Management System
    • Creating Pages
    • Creating Sites
    • Login Rules
    • Blocks creation using Scripts

Learning Outcome: Upon the completion of this ServiceNow module, you will gain an overall knowledge of content management and also gain hands-on experience in creating sites and pages, login rules etc.

Learning Objective: In ServiceNow, we use the Import sets to allow administrators to import data from different sources and then map that data into ServiceNow tables. 

Topics : 

    • The process to use data sources 
    • Loading data of different formats 
    • Using Transform scripts and  Transform Maps  

Learning Outcome: Upon the completion of this module you will be able to handle essential data-related tasks in ServiceNow. 

Learning Objective: In ServiceNow workflow enables the users to automate the multistep process by providing drag and drop interface. We have different workflows in ServiceNow and each WorkFlow consists of a sequence of steps. This chapter will make you aware of different workflows available in ServiceNow.              

Topics : 

    • Workflow creation using different tables
    • Approvals using workflows 
    • The process to implement various activities in workflows

Learning Outcome: By the completion of this module you will gain complete awareness of Workflows and working style of Workflows.

Learning Objective: This chapter deals with the Catalogue concept in ServiceNow and helps you gain overall knowledge about it.  

Topics : 

    • Creating various catalogue items using variable and variable sets 
    • WorkFlow to design the workflow 
    • Creation of execution plans 
    • Creation of record procedures
    • Writing Catalog UI policies and Client Scripts 

Learning Outcome: Upon the completion of this module you gain an overall knowledge of ServiceNow Catalog and process to execute tasks associated with catalogues.

Learning Objective: MID stands for Management, Instrumentation, and Discovery (MID) and acts as a communication interface between ServiceNow instances and data sources, external applications and service. This chapter will show you practically the process to install the MID server installation process. 

Topics : 

    • The process to install MID Server on an instance
    • Importing files using MID server 
    • Testing MID servers through multiple ways

Learning Outcome: This chapter will give you a complete glance of MID servers and its installation process.  

Learning Objective: This chapter has been designed to provide you with an overview of the ServiceNow platform, its uses, comparison with cloud etc. 

Topics : 

    • What is ServiceNow 
    • Who uses ServiceNow platform? 
    • Reasons behind using ServiceNow 
    • The relation between Cloud Computing and ServiceNow 
    • Overview of ITIL foundation 
    • Navigation 
    • Releases 
    • Helpful portals 

Learning outcome: After finishing this chapter you will come to know the basics of ServiceNow, its use, the concept of Cloud computing in ServiceNow, etc.  

Learning Objective: ServiceNow Incident Management supports the incident management process and allows the users to log incidents, divide the incidents into groups and resolve them based on the urgency levels. Incident Management is one of the key concepts of ServiceNow and this chapter will provide you with a complete glance of it. 

Topics : 

    • Introduction to Incident management 
    • Incident management process 
    • Constant improvement for incident management 

Learning Outcome: This module will help you learn the process to manage an incident on the ServiceNow platform.

Learning Objective: ServiceNow Change Management acts as a guard to protect the organizations from all types of risks and minimizes the cost of change implementations. 

Topics : 

    • Change management Overview 
    • Process in change management 
    • Workflows in Change management 
    • Making improvements in change management 

Learning Outcome: Upon the successful completion of this chapter you will have gained a complete understanding of change management and its related concepts.

Learning Objective: ServiceNow Problem Management enables you to track the cause of an error in the IT infrastructure and helps in resolving the problems. 

Topics : 

    • What is Problem Management 
    • The process to be followed in Problem management 
    • Workflows in problem management 
    • Continual betterment in problem management 
    • Context Menu 

Learning Outcome: Upon the completion of this chapter you will gain hands-on experience in Problem management.

Learning objective: ServiceNow Asset Management automates organizational IT lifecycle. It tracks the details of every asset of an organization and provides you with a complete glance.  

Topics : 

    • Introduction to CI 
    • Classes and Category CI
    • Overview of Assets and their types 
    • CI relationships 

Learning Outcome: By the completion of this chapter you will gain knowledge to handle all tasks related to Asset and configurations.

Learning Objective: ServiceNow knowledge management is a process to help ServiceNow professionals by providing the latest information, articles and techniques to leverage the capabilities of the ServiceNow platform.  

Topics : 

    • Knowledge management and roles in it 
    • Applications and Modules using Knowledge 
    • Knowledge Translation 
    • Knowledge Creation 
    • Monitoring performance of Knowledge 

Learning Outcome: After finishing this chapter you will learn the process to handle all tasks related to knowledge management. 

Learning Objective: This chapter has been designed to teach you the SLA and SDLC concepts with detailed explanations and examples. 

Topics : 

    • Introduction to UPC, OLA, and SLA
    • Service Level Agreement
    • SLA Workflow 
    • SDLC In-ServiceNow

Learning Outcome: This chapter will give you a complete glance of SAL and SDLC.

Modes of Training

Self-Paced Learning
Online Instructor LED
Corporate Solutions

ServiceNow Certification

ServiceNow Certification adds great value to your career. Worldwide companies are looking for certified ServiceNow professionals to make their deployments more efficient and to leverage the ServiceNow capabilities to the full extent. Gaining certification will acquire your industry recognition, sets you apart from others and creates you unlimited opportunities.   

ServiceNow Certifications:

    • ServiceNow Systems Administrator Certification Exam
    • Certified Implementation Specialist certification
    • Certified Application Developer (CAD)

With  ServiceNow Training and certification you will gain mastery in ServiceNow concepts through hands-on experience. Our unique learning model in delivering practical oriented training will make you a successful person on Now Platform.

At CourseDrill you will receive all the assistance required to clear your ServiceNow certification from certified experts and also receive a ServiceNow training material which simplifies your certification path.  At the end of the ServiceNow course online you will be receiving the course completion certification from CourseDrill. This certification is valid across all the top MNC’s and demonstrates you as a well-trained candidate. 

ServiceNow Projects

With an aim to deliver practical ServiceNow training we have included two live projects in this training program. Our expert trainers will help you implement real-time live projects during the training which gives you hands-on exposure.

FAQs On ServiceNow Training

With an aim to make the learning process simple and flexible, CourseDrill offers two different modes of training which are Instructor-led training and Self-paced training. Apart from this CourseDrill also offers corporate training to the organizations across the world for updating their workforce on the latest technologies. 

Yes, upon the successful completion of the course you will get all the assistance required to get into your dream job from our placement department. CourseDrill has partnered with 1000+ companies all around the globe and we share your resume with all these companies for exposing you to the right opportunities. Apart from this, you will also receive extra benefits from the expert team which includes interview preparation, resume building, etc.

At CourseDrill we follow a practical approach in designing all the online courses.  Each course consists of two latest and easy to understand projects. Working with projects during the training period will help you apply your theoretical knowledge into real-time applications. This process enhances your knowledge and skill-set to handle real-world projects.

Yes, absolutely. With an aim to provide the financial flexibility to the learners, CourseDrill offers two instalment options. When you sign up for the course you are requested to pay half of the course fee and remaining amount you can pay when half of the course finishes.

Yes! With an aim to eliminate the time barrier for learning we have created high-quality self-paced ServiceNow training videos. You can learn ServiceNow whenever you find free time and if you come across any doubts or questions our live support system will help you in resolving them.

Yes, CourseDrill offers you an option to attend the demo. If you are not satisfied with a trainer we will arrange a demo with another ServiceNow trainer.

No! Our job assistance program has been designed only to help you with the potential job opportunities that suit your profile. The hiring process completely depends on your performance during the interview and companies requirements.

Yes, each course offered by CourseDrill is associated with some specific discounts. When you make an enquiry for a course our coordinator will explain to you with a complete course fee structure along with discounts.


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I am impressed by the quality of the content they deliver. They have explained every concept of ServiceNow very clearly. Thank you, CourseDrill.
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As demand for ServiceNow is increasing. I enrolled in CourseDrill to learn it. I’ve learned about the ITSM module, security operations, cloud management, orchestration module, and many practical concepts thanks to CourseDrill for patiently dealing with my doubts in this entire course period.
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I always wanted to be a ServiceNow professional, so I’ve joined CourseDrill to learn it. They used to conduct mock interviews, clear my doubts, and I’ve worked on the real-time project to get practical knowledge. All these helped me to attend the interview. And now I am a happy ServiceNow professional in one of the top companies. Thank you so much, CourseDrill.
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