Salesforce Training Overview

Salesforce Online Training

Start your career in a top CRM platform by enrolling yourself into CourseDrill’s Salesforce training program. Our certified Salesforce trainer will share his industry knowledge and experience with you and also covers all the topics right from the basic to advanced level. In this Salesforce course you will gain mastery to plan, design, build, customize applications on the Salesforce platform.  During this course, you will gain an overall knowledge of the concepts such as salesforce platform configuration, salesforce CRM features, build applications with salesforce lightning, etc. Moreover, you will also get a complete understanding of core concepts such as SFDC, SFDC model, Apex, Visualforce, App builder, etc.  This Salesforce online training will also prepare you for clearing the Salesforce marketing cloud certification exam.

Why should You Learn Salesforce Course?

Why CourseDrill?

CourseDrill is one of the fastest growing online IT training platforms with world-class trainers and best curriculum models. We have a group of Salesforce certified trainers who are well experienced and ready to share their knowledge with you. At CourseDrill we have trained 5000+ candidates till date on Salesforce CRM and the count is increasing day by day.  Features lik certified trainers, updated course content, and practical training methodology have made us the top Salesforce training providers in the market. We assure you that by joining CourseDrill you will gain all the Salesforce skills required to reach your dream.  Apart from providing the best Salesforce training we also provide you with placement assistance.

Salesforce Course Details:

At CourseDrill we assure you that you are going to receive the best Salesforce course learning experience. Our unique course delivery model will simplify your learning process and equips you with the industry demanded Salesforce skills.

This Salesforce online training will make you professional in the core areas which include Salesforce platform, Salesforce instance, platform configuration, application design, project management, Salesforce database, automation process, Salesforce lightning, and much more. Apart from providing the training, you will also prepare for clearing the Salesforce Certified Platform App Builder Certification and Salesforce Certified Administrator Certification (ADM 201) exams.

We also offer salesforce for beginners training and Self-paced Salesforce online training videos that will help you master the Salesforce CRM platform on your own and at your convenient time.

The main objective of this Salesforce training for App builder and Administrator is to make you expert and provide practical knowledge in the below areas:

    • Basic knowledge of Salesforce platform 
    • Unique features of Salesforce 
    • CRM Customization procedures 
    • Data modelling and management
    • Salesforce field types, objects, validation rules. 
    • Configuration for managing users
    • Workflow Automation 
    • Data access and security measures 
    • Installation of lightning components 
    • Sales and Service cloud configuration
    • Salesforce interface 
    • User interface Configuration
    • Application deployment process 
    • Different types of cloud integrations 
    • Salesforce interview preparation 
    • Apex programming language basics 
    • VisualForce knowledge 
    • Salesforce certification preparation 
    • Salesforce administrator training and placement assistance

Following are the professionals who can add this skill to their toolkit and reach top heights in their career.

    • Salesforce professionals
    • App builders
    • Developers
    • Software administrators
    • IT managers
    • Analysts
    • Sales managers & executives, etc.
    • Aspirants who wish to start their career in the fastest-growing field.

As such there are no special prerequisites to enroll into this Salesforce admin training. Anyone who is aspiring to build their career in a life rewarding field can join this course. The learning becomes a cakewalk for you if you have prior work experience as a developer or as an administrator.

You don’t have to worry about your salesforce certification process, salesforce certification cost, all the things will be taken care of by our expert team. Once you complete your Salesforce marketing cloud training you can go for the certification.

Yes, we offer customized Salesforce corporate training to cater to the unique needs of organizations and help them in transforming their workforce with the latest advanced skills. Our certified trainers will design and deliver course content that fits your unique learning needs.

Quality never comes cheap! This is a universal fact, but intending to deliver high-quality Salesforce online training and certification to all, we offer this course at a very affordable cost. You can get complete cost details by calling or doing WhatsApp at +91-93473 84580 or write to us at

Salesforce is one of the most popular cloud-based customer relationship management (CRM) tools used to automate sales, customer service, and digital marketing activities. It was founded in March 1999, by Marc Benioff and has its headquarters at San Francisco. Salesforce enables people in the sales role to track their sales, reach out to customers to solve sales queries, and companies to manage cases and tasks.

Salesforce Course Content:

With an aim to deliver the best in class and industry-oriented training to the learners, we follow experts designed Salesforce course content. All these Salesforce modules are designed to address the unique industry needs. Following are the Salesforce syllabus modules we are going to come across during this Salesforce online training.

This chapter will give you knowledge of cloud computing, various models available in cloud computing. You will also gain knowledge about Hybrid cloud models. 


    • Introduction to Cloud computing
    • Cloud models
    • Cloud Ownership 
    • Cloud Market trends

Learning outcome: You will understand the cloud models and their importance in the modern IT world.

This module is designed to provide the fundamental knowledge of the Salesforce Platform.


    • Introduction to Salesforce CRM
    • Different Salesforce editions
    • Salesforce customization features
    • App creation
    • User management
    • Capabilities of core CRM objects
    • Programmatic customizations
    • Declarative customizations

Learning outcome: By the end of this module, you will get a complete glance of all essential features of Salesforce.

This chapter covers all the concepts required to build custom applications using platform and various types of licenses available in SFDC.


    • Free environment setup
    • Adding company logo
    • Advantages of the system
    • Key building blocks of Salesforce
    • Student app
    • MVC pattern
    • Editions and various environments of
    • Basic security model
    • Student master reports
    • Scope of student master application

Learning outcome: You will gain hands-on experience in working with various aspects of and experience in using features available on it to build applications.

This module introduces the standard and custom objects, various fields and data types in custom and standard objects and a lot more other concepts.


    • Use objects definition section to create
    • Field and data types
    • Customization of Standard objects 
    • Field dependencies
    • Custom files prosperities
    • Search layouts
    • Different relationship fields

Learning outcome: By the end of this module you will learn how to use SFDC data model, data types, custom and various data types, standard and custom objects etc.

This module will introduce you to the SFDC security model and process to allot permissions at different user levels.


    • Security model map
    • Organization or system-level Security
    • User Management and Troubleshooting
    • Password policy
    • Profile and permission sets
    • Login Hours
    • IP address security
    • Activations
    • Session settings
    • Tab setting
    • Page layout assignment
    • Field level security

Learning outcome: Upon the completion of this module you will gain hands-on experience in handling tasks of permission sets, security, and profile.

This chapter will teach you the essential SFDC security model concepts such as defaults in an organization, Role and Role hierarchy, Apex sharing and criteria based sharing.


    • Security models
    • Organization-wide defaults 
    • Record level and Object level
    • Role and role hierarchy
    • Ways to gain access to records
    • Criteria based sharing
    • Public group vs que

Learning outcome: You will gain practical experience in handling various types of sharing concepts on salesforce CRM.

This module will introduce you to the concepts such as data quality enrichment, integrity and validation rules.


    • Overview of business logic
    • Various options available for implementing business logic
    • Rollup summary fields
    • Validation Rules 
    • Functions 
    • Roll-up summary fields
    • Page layouts and record types

Learning outcome: You will have gained all the knowledge related to business logic.

This chapter will help you understand the capabilities of the approval process and the lightning process builder.


    • Business process automation
    • WorkFlow rules
    • Workflow – Considerations
    • Workflow – Actions
    • Approvals – Introduction
    • Approvals – Actions
    • What Can Approvers Do?

Learning outcome: You will have gained hands-on experience in handling various tasks associated with business process automation.

This chapter will teach you all the concepts associated with the Sales process in an organization, lead management, price, features, campaign management, etc.


    • Sales Cloud
    • Sales Productivity Features
    • Sales Process
    • Lead assignment
    • Lead auto-response
    • Sales Productivity Features
    • Accounts and Contacts Management
    • Web to lead
    • Campaign Management
    • Opportunities
    • Products, Price Book, and  Price Book Entries.

Learning Outcome: By the completion of this module you will have gained all the knowledge of Salesforce Sales Cloud and learn various features of Salesforce CRM Sales cloud.

This module will help you gain knowledge of the Service cloud concepts such as case management automation, solution management, capabilities of salesforce knowledge, basic knowledge of communities, etc.


    • Introduction to Salesforce Service Cloud
    • Case management
    • Common service and support model
    • Automation – Email2Case
    • Automation – Web2Case and Auto-Response
    • Automation – Assignment Rules
    • Email Templates in Case Management
    • Case Resolution Using Knowledge
    • Case Resolution – Solutions
    • Channels
    • Communities – Ideas and Answers
    • Communities Setup and Administration
    • Communities Basics

Learning outcome: Upon the completion of this module, you will gain hands-on expertise in capturing cases from email and websites, and customization of communities, solutions, case process, etc.

This chapter will teach you the concepts to identify tools for managing data. You will also come across concepts like multiple ways to backup data, and various data validation tools.


    • Introduction to data handling and management
    • Data processing overview
    • Unique fields and external ID
    • Installation of Apex data loader
    • Import
    • Transfer record ownership
    • Features of Data loader and import wizard

Learning outcome: Upon the successful completion of this chapter, you will gain hands-on exposure in data handling and processing, installation of Apex data loader, Regular backup, exporting data, transfer record ownership.

This chapter will introduce you to the concepts such as report customization, essentials of sharing models on reports and the process to create and modify dashboards.


    • Report execution with and without modifications
    • Creation of a tabular report
    • Report builder
    • Standard reports in Salesforce
    • Report and security
    • Highlighting a chart
    • User filters in reports
    • The process to customize a report
    • Dashboard creation
    • User Filters
    • Bucket filed
    • Summary report significance
    • Tabular Report significance
    • Dynamic dashboard
    • Joined report significance
    • Matrix report significance
    • Summary report significance

Learning Outcome: After finishing this chapter you will have learnt all the skills to prepare and work with dashboards in Salesforce. You will be able to build reports that are business effective and easy to understand.

This chapter has been designed to make you learn about the Salesforce 1 concepts, Salesforce installation, and synchronization with Outlook.


    • Making customizations on the SF1 app
    • Customization configurations and security
    • Mobile cards and Compact layouts
    • Navigation Menu
    • Basic Administration tasks on Salesforce
    • SF synch up and Outlook

Learning Outcome:  In this module, you will gain hands-on experience in using the Navigation menu, Customization SF1 parts, basic admin tasks on Salesforce A, etc.

This module will teach you the capabilities of AppExchange, Describe the concept of Salesforce content and folder management.


    • Activity Management
    • Folders and Document templates
    • Tasks creation and tracking
    • AppExchange

Learning Outcome:  By the completion of this chapter you will gain practical experience in activity management, creation of tasks and events, preparation of templates, and AppExchange.

This module is designed to teach you the Global action and publisher layouts and also to cover all the features of Chatter.


    • Chatter feeds, groups, people
    • Groups Topics and Files
    • Follow records, files and people
    • Global action types
    • Custom canvas, Publisher layout
    • Log a call, Custom VF page
    • Global Object-specific actions

Learning Outcome: Upon the successful completion of the above module we will gain the overall knowledge required in all the above concepts.

This module will help you in learning all the application of Salesforce Mobile Apps.


    • Salesforce 1
    • Mobile app development
    • Application Integration

Learning Outcome; By the end of this module, you will be able to perform all kinds of operations using the Salesforce Mobile Platform. Meanwhile, you will also get hands-on experience in customizing mobile apps as well.

This module is specially designed to help you become an expert in deploying apps in the Salesforce environment.


    • Outbound Change Sets
    • Deployment Settings
    • Inbound Change Sets

Learning outcome: You will gain hands-on experience and overall knowledge of various steps involved in the salesforce environment.

This module has been designed with an intention to teach the application cycle of a Salesforce project.


    • Sandboxes
    • Milestones
    • Packages
    • Change Sets

Learning Outcome: Upon finishing this project you will gain hands-on experience in handling tasks associated with Create changesets and packages.

This module covers all the concepts related to Salesforce lightning.


    • Introduction to Lightning
    • Lightning components and their capabilities
    • Visulaforce vs Lightning components

Learning outcome: Gian overall knowledge of Salesforce lightning.

This chapter will help you learn how to work on buttons and links in Salesforce.


    • Creation of custom links
    • Creation of custom buttons
    • Global Action
    • Creating Records with Actions
    • Object-specific action

Learning Outcome: You will gain practical experience in creating Salesforce buttons and links.

This module will help you gain knowledge about AppExchange.


    • Introduction to Appexchange
    • Selection of an App
    • App installation
    • Finding a consultant
    • Finding a developer

Learning Outcome: You will gain hands-on exposure working in App Exchange.

Modes of Training

Self-Paced Learning
Online Instructor LED
Corporate Solutions

Salesforce Certification

Salesforce certification acts as a benchmark for showcasing your skills and expertise in salesforce. Having qualified in the salesforce certification exam will bring you a lot of value and sets you apart from your peers. This certification shows that you have mastered all the skills to handle any type of complex issues in Salesforce.

Salesforce Certifications :
    • Certified Salesforce Administrator (ADM 201)
    • Certified Salesforce Developer (DEV 401)
    • Certified Salesforce Advanced Administrator (ADM 301)
    • Certified Salesforce Sales Cloud Consultant (CON 201)
    • Certified Salesforce Service Cloud Consultant

Apart from receiving the expert’s guidance on the above certifications, you will also receive a course completion certificate from CourseDrill at the end of the course. This certification demonstrates you as a well-trained candidate and valid across all the top MNCs.

Salesforce Projects

With an aim to deliver practical Salesforce training we have included two live projects in this training program. Our expert trainers will help you implement real-time live projects during the training which gives you hands-on exposure.

FAQs On Salesforce Training

With an aim to make the learning process simple and flexible, CourseDrill offers two different modes of training which are Instructor-led training and Self-paced training. Apart from this CourseDrill also offers corporate training to the organizations across the world for updating their workforce on the latest technologies. 

Yes, upon the successful completion of the course you will get all the assistance required to get into your dream job from our placement department. CourseDrill has partnered with 1000+ companies all around the globe and we share your resume with all these companies for exposing you to the right opportunities. Apart from this, you will also receive extra benefits from the expert team which includes interview preparation, resume building, etc.

At CourseDrill we follow a practical approach in designing all the online courses.  Each course consists of two latest and easy to understand projects. Working with projects during the training period will help you apply your theoretical knowledge into real-time applications. This process enhances your knowledge and skill-set to handle real-world projects.

Yes, absolutely. With an aim to provide the financial flexibility to the learners, CourseDrill offers two instalment options. When you sign up for the course you are requested to pay half of the course fee and remaining amount you can pay when half of the course finishes.

Yes! With an aim to eliminate the time barrier for learning we have created high-quality self-paced Salesforce training videos. You can learn Salesforce whenever you find free time and if you come across any doubts or questions our live support system will help you in resolving them.

Yes, CourseDrill offers you an option to attend the demo. If you are not satisfied with a trainer we will arrange a demo with another Salesforce trainer.

No! Our job assistance program has been designed only to help you with the potential job opportunities that suit your profile. The hiring process completely depends on your performance during the interview and companies requirements.

Yes, each course offered by CourseDrill is associated with some specific discounts. When you make an enquiry for a course our coordinator will explain to you with a complete course fee structure along with discounts.


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