ServiceNow Training in Hyderabad

Learning Objective : This module has been designed to help you get an overview of the IT infrastructure library and set of best practices for IT service management.

Topics:

• • Overview of IT Service Management 
  • Introduction to Incident Management 
  • Service Request Management 
  • SLA’ and OLA’s 
  • Database Configuration and Management 
  • Problem and Change Management  

Learning Outcome: After finishing this chapter you will gain a complete overview of ITIL and various concepts associated with.

Learning Objective: ServiceNow is a popular ITSM tool that processes customer requests. It helps the organizations to handle multiple tasks such as incidents, problems, changes and other services to make the service management more effective.  This chapter will help you gain an overview of the ServiceNow tool.

Topics :

• • Introduction to Servicenow tool 
  • Various releases
  • Competitors of ServiceNow 
  • User Licences 
  • Community Support

Learning Outcome: Upon the completion of this ServiceNow module you will gain knowledge of the basics of the ServiceNow tool, its history, License process, other ITSM tools available in the market etc. 

Learning Objective: This chapter deals with the concepts to meet the organization’s needs and process to customize the ServiceNow tool to meet the ever-changing needs of the business. 

Topics :

• • Customization of home pages 
  • The process to add users to group 
  • List layouts and Form Layouts 
  • Giving Access to users
  • Creating tables, tickets and module groups 
  • Raising requests using Tickets 
  • Overview of Application and Modules 
  • Creating SLA’s 
  • Performance Metrics 

Learning Outcome: Upon finishing this Module in ServiceNow training online you will learn basic things such as customization of home pages, groups creation, granting access, raising  Requests, etc.

Learning Objective: This module has been designed to provide complete knowledge about system administration in ServiceNow and various concepts associated with it.

Topics :

• • Configuration of major tasks 
  • Adding users, groups and roles
  • Understanding various policies such as UI, data, business rules and client scripts
  • Configuration Management Database (CMDB)
  • Data management using tables
  • The process to import and update sets 
  • Work with two key process applications: ServiceNow Service Catalog and Knowledge Base 
  • Configuration for alerts and notifications 
  • Creating workflow activities and approvals 
  • Data security access and control system access  
  • Creation of baseline performance metrics 
  • Social IT elements Integration and best practices being followed 
  • configure service level agreements (SLAs), Run reports, customization and instant branding.

Learning Outcome: Upon the completion of this chapter you will learn to create a streamlined administration process in ServiceNow and the best practices to be followed in system administration.

Learning Objective: In ServiceNow, Advanced administration is very essential to make sure that the major areas like application data management, integrations, reporting, maintenance and platform optimization etc. This chapter has been designed to provide complete knowledge about advanced administration in ServiceNow. 

Topics : 

• • Notifications and UI policies on the ServiceNow platform 
  • Calculations and List controls 
  • Overrides Data Policies and Dictionary Entries 
  • The process to export data in ServiceNow 
  • Scheduling Jobs 
  • Classwork in an update and its role
  • Understanding how data access is controlled in ServiceNow 
  • Basics of reference qualifiers and how they help in right data to right users at the right time
  • API REST integration on the ServiceNow platform 
  • Create a Record Producer
  • Various data paths available in ServiceNow 
  • Performance best practises 
  • Security controls related to reporting 
  • The system controls to send the right data to the right users
  • Understanding how records are generated from workflows

Learning Outcome: By the completion of this module you will learn the procedure to perform various tasks on the ServiceNow platform using Advanced system administration.

Module Objective: ServiceNow platform supports a single data model to build and distribute the business information to the users whenever they need it. On the ServiceNow platform, one can generate customized, eye-catching, easy to understand reports within a short span of time. This chapter will cover all the concepts required to build effective business reports.  

Topics: 

• • Bar Charts
  • List Reports
  • Pie Charts
  • Scheduling Reports
  • Pivot Tables
  • Role of Scripting in reporting 
  • Reports Scheduling 
  • Making Gauges

Learning outcome: By the completion of this chapter, you will become an expert in creating reports on ServiceNow platforms that are effective and easy to understand.

Learning Objective: In ServiceNow, we use scripting to extend the capabilities of the ServiceNow platform and to transform this ITSM tool to match the organizational requirements. This chapter will make you understand the various scripting types, and techniques to use in scripting.  

Topics: 

• • Business Rules
  • UI Actions
  • Client Scripts
  • Jelly Scripting
  • Learning when to use Scripting 
  • The process to configure a ServiceNow instance for Scripting 
  • Server-side scripting 
  • GlideRecord
  • Scheduled Jobs
  • GlideSystem
  • Workflow Scripts
  • Event Management
  • Scheduled Jobs
  • Designing and developing best Scripting policies. 

Learning Outcome: Upon the completion of this module you will have gained all the knowledge of scripting and its concepts.

Learning Objective: In ServiceNow, cloning is typically used for copying a production function instance to a pre-production instance to test changes.  This chapter deals with cloning as well as upgrading concepts in it. 

Topics: 

• • Introduction to Cloning 
  • Paths to Implement Cloning
  • The process to upgrade the instance for new Release 

Learning Outcome: Upon the completion of this chapter you will have gained a complete understanding of Cloning and its role on the ServiceNow platform. 

Learning Objective: Integrations have become an internal part of today’s modern organizations. ServiceNow platform supports integrations with different types of third party applications and some of the common integrations are with problem management, CMBD, Incident Management, change management, Single-user administration, etc. This chapter will make you understand each integration concept. 

Topics : 

• • Direct Web Services
  • Scripted Web Services
  • Transform Map Web Services
  • Event Registry
  • Email Integration
  • Creating and Triggering Events

Learning Outcome: Upon the completion of this module you will understand the integration concept and gain hands-on experience in creating various Integrations.

Learning Objective: This chapter will help you master various types of configurations needed in the ServiceNow platform. 

Topics : 

• • Classes in CMDB
  • Mapping Configuration 
  • Relating configuration Items

Learning Outcome: Upon the completion of this chapter you will gain knowledge to handle all types of configurations on the ServiceNow platform.

Learning Objective: It is a ServiceNow application using which one can create custom interfaces for the ServiceNow applications and ServiceNow platform. This module covers various concepts of ServiceNow CMS. 

Topics : 

• • Introduction to Content Management System
  • Creating Pages
  • Creating Sites
  • Login Rules
  • Blocks creation using Scripts

Learning Outcome: Upon the completion of this ServiceNow module, you will gain an overall knowledge of content management and also gain hands-on experience in creating sites and pages, login rules etc.

Learning Objective: In ServiceNow, we use the Import sets to allow administrators to import data from different sources and then map that data into ServiceNow tables. 

Topics : 

• • The process to use data sources 
  • Loading data of different formats 
  • Using Transform scripts and  Transform Maps  

Learning Outcome: Upon the completion of this module you will be able to handle essential data-related tasks in ServiceNow. 

Learning Objective: In ServiceNow workflow enables the users to automate the multistep process by providing drag and drop interface. We have different workflows in ServiceNow and each WorkFlow consists of a sequence of steps. This chapter will make you aware of different workflows available in ServiceNow.              

Topics : 

• • Workflow creation using different tables
  • Approvals using workflows 
  • The process to implement various activities in workflows

Learning Outcome: By the completion of this module you will gain complete awareness of Workflows and working style of Workflows.

Learning Objective: This chapter deals with the Catalogue concept in ServiceNow and helps you gain overall knowledge about it.  

Topics : 

• • Creating various catalogue items using variable and variable sets 
  • WorkFlow to design the workflow 
  • Creation of execution plans 
  • Creation of record procedures
  • Writing Catalog UI policies and Client Scripts 

Learning Outcome: Upon the completion of this module you gain an overall knowledge of ServiceNow Catalog and process to execute tasks associated with catalogues.

Learning Objective: MID stands for Management, Instrumentation, and Discovery (MID) and acts as a communication interface between ServiceNow instances and data sources, external applications and service. This chapter will show you practically the process to install the MID server installation process. 

Topics : 

• • The process to install MID Server on an instance
  • Importing files using MID server 
  • Testing MID servers through multiple ways

Learning Outcome: This chapter will give you a complete glance of MID servers and its installation process.  

Learning Objective: This chapter has been designed to provide you with an overview of the ServiceNow platform, its uses, comparison with cloud etc. 

Topics : 

• • What is ServiceNow 
  • Who uses ServiceNow platform? 
  • Reasons behind using ServiceNow 
  • The relation between Cloud Computing and ServiceNow 
  • Overview of ITIL foundation 
  • Navigation 
  • Releases 
  • Helpful portals 

Learning outcome: After finishing this chapter you will come to know the basics of ServiceNow, its use, the concept of Cloud computing in ServiceNow, etc.  

Learning Objective: ServiceNow Incident Management supports the incident management process and allows the users to log incidents, divide the incidents into groups and resolve them based on the urgency levels. Incident Management is one of the key concepts of ServiceNow and this chapter will provide you with a complete glance of it. 

Topics : 

• • Introduction to Incident management 
  • Incident management process 
  • Constant improvement for incident management 

Learning Outcome: This module will help you learn the process to manage an incident on the ServiceNow platform.

Learning Objective: ServiceNow Change Management acts as a guard to protect the organizations from all types of risks and minimizes the cost of change implementations. 

Topics : 

• • Change management Overview 
  • Process in change management 
  • Workflows in Change management 
  • Making improvements in change management 

Learning Outcome: Upon the successful completion of this chapter you will have gained a complete understanding of change management and its related concepts.

Learning Objective: ServiceNow Problem Management enables you to track the cause of an error in the IT infrastructure and helps in resolving the problems. 

Topics : 

• • What is Problem Management 
  • The process to be followed in Problem management 
  • Workflows in problem management 
  • Continual betterment in problem management 
  • Context Menu 

Learning Outcome: Upon the completion of this chapter you will gain hands-on experience in Problem management.

Learning objective: ServiceNow Asset Management automates organizational IT lifecycle. It tracks the details of every asset of an organization and provides you with a complete glance.  

Topics : 

• • Introduction to CI 
  • Classes and Category CI
  • Overview of Assets and their types 
  • CI relationships 

Learning Outcome: By the completion of this chapter you will gain knowledge to handle all tasks related to Asset and configurations.

Learning Objective: ServiceNow knowledge management is a process to help ServiceNow professionals by providing the latest information, articles and techniques to leverage the capabilities of the ServiceNow platform.  

Topics : 

• • Knowledge management and roles in it 
  • Applications and Modules using Knowledge 
  • Knowledge Translation 
  • Knowledge Creation 
  • Monitoring performance of Knowledge 

Learning Outcome: After finishing this chapter you will learn the process to handle all tasks related to knowledge management. 

Learning Objective: This chapter has been designed to teach you the SLA and SDLC concepts with detailed explanations and examples. 

Topics : 

• • Introduction to UPC, OLA, and SLA
  • Service Level Agreement
  • SLA Workflow 
  • SDLC In-ServiceNow

Learning Outcome: This chapter will give you a complete glance of SAL and SDLC.